Please take a moment to review our policies. Disregarding them may result in FEES and/or REFUSAL OF SERVICE.

Late Arrival/Cancellation and No-Show Policy

 

  • Please provide a minimum 24-hour cancellation or rescheduling notice. Failure to do so will result in a $15 cancellation fee per animal. We provide courtesy email and phone call reminders in advance for your convenience. 

  • If you are running late, please call or email us and leave a message. Your appointment time slot will be held for a maximum of 15 minutes. If you arrive later than 15 minutes for your scheduled appointment time, a $15 late fee will be applied, and your appointment may be cancelled as a no show. Please understand that when you are late, it affects our ability to provide timely service for other clients that day.

  • Prepayment for future services will be requested when a client has been late or had a late cancellation/reschedule for three or more previous appointments.

  • No shows will be charged 100% of the reserved service amount and will also be asked to prepay when booking the next appointment. This payment is non-refundable. 

  • In order to book your next appointment, cancellation/rescheduling and no-show fees must be paid in full. 

  • Cancellation and no-show fees are not applied toward future services. In the event you choose to reschedule an appointment later that day or another day, it will count as a new appointment and the standard policies still apply.

  • When cancelling or rescheduling an appointment, please make sure you contact us either by phone (leave a message if you get voicemail) or in writing and make sure you receive a confirmation from the salon.  

  • If a groom is cancelled or aborted on the day of or at the salon for reasons including but not limited to insufficient vaccination records and refusal of extreme matting shave down, cancellation or no-show fees will apply.

  • Special holiday rates will apply to the busier times of the year. The months of November and December, the no show fees, and late fees increase by $10. This will also apply for our Summer weekend hours (June to September).

  • All pets must have up-to-date rabies vaccinations on file. New client registrations and existing client record updates can be done online or at the salon.

  • Violation of these policies could result in cancellation of appointment, fees associated, and possible deletion of account(s).


 

Pick up Policy

 

  • Groomers will provide an estimated time for the length of the total service at the time of drop off. We provide a 30-minute notice to allow for travel time to pick up your pet.  

  • We are not a day-care facility and our kennel space is limited. Our policy allows for you to have enough time to travel to pick up your pet. Once the 30 minutes is up and your pet still has not been picked up, there will be a “Day Care Fee” of $1.00 per minute applied, with a 10-minute grace period. This is to ensure comfort for the animals and so that we can accommodate all pets on our schedule.

  • You agree to pick up your pet when notified of their completed service or estimated completion time. Picking up your pet late may subject you to “Day Care Fees”

  • Violation of these policies could result in cancellation of appointment, fees associated, and possible deletion of account(s).


 

Pets with Special Needs Policy

 

  • “Special needs” pets are considered as the following: Pets with extreme anxiety that show aggression, pets who cannot be kenneled either due to owner request or due to safety concerns, senior pets 10 years and up.

  • These pets require more time and attention than a pet who has been properly trained into grooming, also senior pets require more careful attention as they tend to get stressed more quickly and their joints and bones are not as strong as they used to be.

  • Aggressive dogs will have to be assessed at each time of their grooming appointment. If we are unable to start or complete a groom based on behavior, a Special Handling Fee will be applied, and we have the right to refuse or discontinue service. 

  • If we must discontinue service due to behavior, the services that were completed will be charged at time of pick up.    

  • If you have a special needs pet, you MUST be present at time of pick up.

  • We will provide a 30-minute notice before the service is completed to allow for travel time.

  • Since these pets are higher risk to work with, if you are not available to pick up your pet once service is completed, the Pickup Policy goes into effect and we reserve the right to no longer service you. 

  • You will also be reminded of our Special Needs Policy at time of check in.

  • Violation of these policies could result in cancellation of appointment, fees associated, and possible deletion of account(s).


 

Vaccination Policy

 

We have a responsibility to ensure the health and safety of all the animals in our care and our employees and require that every grooming guest be up to date on their rabies vaccinations. You will be required to bring your vaccination verification, or you can have it emailed to us.

 

If your pet has not been vaccinated before or their previous vaccination is out-of-date, we will require an updated shot record or confirmation from your veterinarian as to why your pet has not been vaccinated. Pets with expired rabies vaccinations will not be serviced. Walk-in services are required to provide current vaccinations. Puppies can be groomed as early as 10 weeks, at 12 weeks, they are eligible for a rabies vaccine. At 12 weeks and up, puppies are required to be vaccinated and show proof of vaccination to perform services.

 

© 2019 by Little Jenna's, LLC

  • Facebook Social Icon
  • Instagram Social Icon
  • Google+ Social Icon
  • YouTube Social  Icon
  • Pinterest Social Icon
  • Twitter Social Icon